Case studies for Application Management
Implementation leading to offshored AM
Sector: Manufacturing. Location: Nigeria. Size: 100+ users. SAP ECC6.0 implementation using ASAP methodology conducted from start to finish by NBS. Modules: FI, SD, MM, PP, QM. Implementation project duration 8 months onsite in Nigeria, offshore 1.5 years including post go live support and subsequent Application Management (AM) service. Team of 8 onshore (functional / technical / basis) and 10 offshore in India. The project and AM were managed very successfully with both onsite and offshore coordinator/team lead. This also gave our client a single point of contact for all development and support issues, tickets and escalations. For AM support there were explicitly defined and agreed ticket handling processes that covered ticket creation, handling and closing. The AM service was monitored against a pre-agreed SLA. Weekly ‘ticket level’ status report was provided. Weekly project meetings with client to review status. Monthly status report provided within 8 working days of month end. Client commended NBS on our focus, dedication and our systematic and professional approach to all that we delivered.